Refund and Returns Policy
1. Time to Request a Return
Time: You can request a return within days from the date of receipt. After this time, we cannot process returns.
2. Return Conditions
Product Condition: The product must be in its original, unused, and undamaged condition. We do not accept returns for products that have been used or are no longer in their original condition.
Invoices and Documents: You will need to provide a purchase invoice or related documents when requesting a return.
3. Return Process
Contact Us: To request a return, please contact us at and provide your order information and the reason for your return.
Receive Return Instructions: We will provide detailed instructions on how to pack and return the product. Please follow the instructions to ensure a smooth return process.
4. Return Shipping Costs
Shipping costs: In the event of a return due to our fault (damaged product, order error), we will cover the return shipping costs. If the return is due to a change of mind or personal reasons, you will be responsible for the return shipping costs.
5. Refunds
Refund method: After we receive and inspect the returned product, we will refund you to the original payment method or other agreement if applicable.
Refund time: Refund time may take from 2 to 7 business days, depending on the payment method and processing procedures.
6. Exceptions
Discounted or promotional products: Discounted or promotional products may not be eligible for return or refund. Please check the specific terms of the promotion.
7. Contact
If you have any questions about our return policy or need assistance with your return, please contact us at:
